Stiles thinks he's doing his duty to the elderly by helping out this poor old man on the phone
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Stiles gets a wrong number call from an old man who can't install his antivirus software. He feels like doing a good deed, so he decides to walk him through it.
Derek is not an old man, just a technologically incompetent twenty-six year old TA who has made enemies of the entire UCLA IT department. The helpful stranger he has just accidentally called is about to become Derek's go-to computer guy.