Updated 2010-03-17 03:47:32 -0400
These are the major Known Issues that are currently affecting us on the Archive of Our Own. If you've encountered an issue you don't see here, or you'd like to give us more information or comments, we welcome your feedback via the Support and Feedback form.
Please note, the Archive is currently optimised for Firefox 3.0 and above. We also support Internet Explorer 7 and above, although we're still optimising for IE7 and you may notice some discrepancies between IE and Firefox. We're doing our best to support a range of other browsers and welcome your feedback on any bugs you encounter, but at present we need to prioritise fixes in Firefox and IE. If you'd like to help us improve support for your browser, consider volunteering!
- We've received several reports that attempts to import works from fanfiction.net are timing out. This appears to be caused by ISP issues outside our control, but we are investigating solutions - thank you for your patience in the meantime!
- Entering invitation codes: If you have been given an invitation code, but it's just plain text and not a link, then you may be wondering where to enter it! You need the version which is a link - please ask the person who kindly gifted your code for this. There's more information under the question 'I already have an account. How do I give an invitation to someone else?' on the Invitations section of the FAQ.
- Icons in works display are 1x4, not 2x2: Otherwise known as the vertical line of icons bug. We have a fix for this and it will be in the next deploy to Beta. As a temporary work around, increase or decrease the font by one increment and this fixes the display.
- Works show up twice on 'My Works': Works authored under more than one pseud owned by the same user are listed twice on user works pages. We're looking into ways to fix this.
- Paragraph breaks being lost in italic sections: Paragraph breaks are not being displayed in sections which are in italics. Please bear with us while we fix this!
- Importer: general bugs: The importer is currently in the early stages of development and results will vary depending on the url. If you encounter buggy results, please submit a support request letting us know the url of the work you were trying to import, so we can improve results in future.
- Imported works post without preview: Importing multiple works in one go results in them being posted immediately instead of being previewed first. This is a bug and will be fixed in the future. You can work around this for now by importing works one by one.
- Login with OpenID: The 'Remember me' option on login does not work when signing in with OpenID. We're working on a fix!
- Tags refuse to respect capitalisation: You may find that when you enter a tag, it refuses to respect your chosen capitalisation. For example, entering 'D/s' currently defaults to 'd/s'. This is to do with the way our database validates the uniqueness of tags - it doesn't recognise capitalisation, so serves up an existing tag rather than creating a new one. We're looking at ways of fixing this, but it may take some time. Please bear with us in the meantime.
- Filtering on user pseud page: Unfortunately, filtering on user's dashboard produces incorrect results if you filter by two or more tags: it always filters by 'or' even if you have chosen to filter with 'and'. A fix is in the pipeline.
- Filtering with 'or' picks up too many results: Our 'or' filters are still in the early stages of development, and they current don't respect different categories. This means that if you choose the 'or' option and select 'Star Trek', 'Explicit', 'Mature', you'll get all stories tagged with any of those tags. We're working on totally revising our browse options to make them more useful - please bear with us!
- Deleting multiple works: Unfortunately, you can't delete multiple works in one go at this point in time - although the option shows up, it's not quite working yet.
- Disappearing linebreaks: If you paste in plain text with HTML, then switch to the Rich Text Editor, any linebreaks which haven't been coded in will be lost. We're working on a fix, but this may take a while!
- Problems aligning text: Some users have reported problems aligning sections of text using the rich text editor. We're aware of the problem and are investigating - please bear with us!
- Can't add someone else's work to my collection: It is currently possible to add your own work to a collection, but not to invite someone else's work. This isn't a bug - we just haven't built the feature yet. Please bear with us while we finish and roll out the necessary code. In the meantime, you can work around this by commenting on people's stories and inviting them to add themselves to your collection.
- My gifts page shows a gift for a challenge I'm not in: Due to a bug with the way the pseuds page works, users who have the same pseud as someone else may find that they have a gift listed on their 'gifts' page for a challenge they're not participating in. A fix for this is coming soon. In the meantime, don't worry - only the user who really 'owns' the fic will get a notification when it is revealed, and everyone else will get a bonus random story brought to their attention!
- I think I should have a challenge gift, but it's not showing on 'My gifts': Another bug with pseuds has meant that gifts for some challenge participants are not showing up on their 'gifts' page. A fix is in the works, and these users will receive their gift when the challenge works are revealed.
The Archive is still a work-in-progress, and we'll be introducing a whole bunch of new features in the future. We can't list all our potential changes, but this is a run-down of the most commonly requested features. Since the Archive is designed, coded and tested by volunteers, we can't give a definite timescale for these improvements - some are waiting for the right coder - but we want you to know that we do listen to your requests and feedback. If you are interested in helping us put these plans into a reality, please volunteer to join the Archive team please volunteer via the OTW's Volunteers page.
- Archive skins: This is one of the most commonly-requested features, and it is definitely coming, although for various reasons it probably won't be as fast as we (and you) would like. If you think you could help us, please do come and join our coding team!
- Search and browse: We know that there are some limitations to our current search and browse interface, and we're working on some major improvements. This is something with a lot of different aspects to think about, so we're taking our time to get it right. If you think you could help us, please do volunteer!