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Published:
2017-03-22 12:39:04 -0400
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OTW recruitment banner

Are you interested in volunteering for the Organization for Transformative Works as Abuse Committee Staff or Elections Committee Staff?

We would like to thank everyone who responded to our previous call for Tag Wrangling Volunteers and Fanlore Staff.

Today, we're excited to announce the opening of applications for:

  • Abuse Committee Staff - closing 29 March 2017 23:59 UTC
  • Elections Committee Staff: Team Coordinator - closing 29 March 2017 23:59 UTC
  • Elections Committee Staff: Voting Process Architect - closing 29 March 2017 23:59 UTC

We have included more information on each role below. Open roles and applications will always be available at the volunteering page. If you don't see a role that fits with your skills and interests now, keep an eye on the listings. We plan to put up new applications every few weeks, and we will also publicize new roles as they become available.

All applications generate a confirmation page and an auto-reply to your e-mail address. We encourage you to read the confirmation page and to whitelist volunteers -(at)- transformativeworks -(dot)- org in your e-mail client. If you do not receive the auto-reply within 24 hours, please check your spam filters and then contact us.

If you have questions regarding volunteering for the OTW, check out our Volunteering FAQ.


Abuse Committee Staff

The Abuse Committee is dedicated to helping users deal with the various situations that may arise. We also handle any complaints that come in about content uploaded to the Archive of Our Own. The team determines if complaints are about legitimate violations of the Terms of Service, and what to do about them if they are; our major goals are to adhere to the TOS, to make our reasoning and processes as clear and transparent as possible, and to keep every individual case completely confidential. We work closely with other AO3 related committees such as Support and Content.
We are seeking people who can keep in close contact, be patient in rephrasing explanations, make and document decisions, cooperate within and outside of their team, and ask for help when it's needed. Staffers need to be able to handle complex and sometimes-disturbing content, and must be able to commit a sufficient amount of time to the team on a regular basis.

Applications are due Wednesday 29 March 2017 23:59 UTC


Elections Committee Staff: Team Coordinator

The Elections Committee is responsible for running OTW Board elections. We ensure the fairness, timeliness, and confidentiality of the process. As a team, we update the elections process, communicate with members and other committees about the process, help candidates prepare for and carry out their tasks, and run the election itself.

We are currently looking for Team Coordinators to organize our efforts and document procedures.

Applications are due Wednesday 29 March 2017 23:59 UTC


Elections Committee Staff: Voting Process Architect

The Elections Committee is responsible for running OTW Board elections. We ensure the fairness, timeliness, and confidentiality of the process. As a team, we update the elections process, communicate with members and other committees about the process, help candidates prepare for and carry out their tasks, and run the election itself.

We are currently looking for Voting Process Architects to run the election itself and preserve our data security.

Applications are due Wednesday 29 March 2017 23:59 UTC


Apply at the volunteering page!

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Published:
2017-02-22 12:35:30 -0500
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OTW Recruitment banner by Erin

Are you interested in volunteering for the Organization for Transformative Works as a Tag Wrangler or Fanlore staffer?

We would like to thank everyone who responded to our previous call for Open Doors staff, Translation volunteers, and TWC volunteers.

Today, we're excited to announce the opening of applications for:

  • Fanlore Committee Staff - closing 1 March 2017 23:59 UTC
  • Tag Wrangling Committee Volunteer - closing 1 March 2017 23:59 UTC

We have included more information on each role below. Open roles and applications will always be available at the volunteering page. If you don't see a role that fits with your skills and interests now, keep an eye on the listings. We plan to put up new applications every few weeks, and we will also publicize new roles as they become available.

All applications generate a confirmation page and an auto-reply to your e-mail address. We encourage you to read the confirmation page and to whitelist volunteers -(at)- transformativeworks -(dot)- org in your e-mail client. If you do not receive the auto-reply within 24 hours, please check your spam filters and then contact us.

If you have questions regarding volunteering for the OTW, check out our Volunteering FAQ.


Fanlore Comittee Staff

Fanlore staff members are responsible for dealing with all the behind the scenes stuff to ensure that Fanlore runs smoothly. We respond to questions and complaints; shape Fanlore policies, categories, and tutorials; assist Fanlore gardeners and other editors; promote Fanlore; and do our best to improve it and plan ahead. No extensive experience is required—only reliability, teamwork, and an interest in fannish history and Fanlore in particular. Join us!

Applications are due Wednesday 1 March 2017 23:59 UTC


Tag Wrangling Volunteer

The Tag Wranglers are responsible for helping to keep the millions of tags on AO3 in some kind of order! Wranglers follow internal guidelines to choose the tags that appear in the filters and auto-complete, which link related works together. (This makes it easier to browse and search on the Archive, whether that’s Steve/Tony with tentacles or g-rated Rose/Kanaya fluff.)

If you’re an experienced AO3 user who likes organizing, working in teams, or excuses to fact-check your favorite fandoms, you might enjoy tag wrangling! To join us, follow the link below to read the job description and application form. Please note: due to (amazing!) interest in wrangling, we’re currently looking for wranglers for specific fandoms only. See the application for which fandoms are in need.

Applications are due Wednesday 1 March 2017 23:59 UTC


Apply at the volunteering page!

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Published:
2017-01-18 12:30:30 -0500
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Banner by Erin of a close-up of Rosie the Riveter's arm with an OTW logo on it and the words 'OTW Recruitment'

The Organization for Transformative Works is now looking for Open Doors staff, Translation volunteers, and TWC (Journal) volunteers.

For the first round of recruiting this year, we're pleased to announce the opening of applications for:

  • Open Doors Committee Staff - closing 25 January 2017 UTC
  • Translation Volunteers - closing 25 January 2017 UTC
  • TWC Proofreader Volunteer - closing 25 January 2017 UTC

We have included more information on each role below. Open roles and applications will always be available at the volunteering page. If you don't see a role that fits with your skills and interests now, keep an eye on the listings. We plan to put up new applications every few weeks, and we will also publicize new roles as they become available.

All applications generate a confirmation page and an auto-reply to your e-mail address. We encourage you to read the confirmation page and to whitelist volunteers -(at)- transformativeworks -(dot)- org in your e-mail client. If you do not receive the auto-reply within 24 hours, please check your spam filters and then contact us.

If you have questions regarding volunteering for the OTW, check out our Volunteering FAQ.


Open Doors Committee Staff:

Are you interested in the rescue and preservation of fanworks? Enjoy coordinating projects and liaising with people? Still guiltily--or not so guiltily--love the first fanwork that opened your eyes to fandom?

Open Doors is a committee dedicated to preserving fanworks in their many native formats, and is looking for staffers to support this goal. The work we do preserves fan history, love, and dedication to fandom: we keep online archives from going down, divert fanzines from the trash, and more.

Applications are due 25 January 2017 UTC


Translation Committee Volunteer:

If you enjoy working collaboratively, if you're fluent in a language other than English, if you’re passionate about the OTW and its projects, and want to help us reach more fans all around the world, working with Translation might be for you!

Translation volunteers help make the OTW and its projects accessible to a wider global audience. We work on translating content by the OTW and its projects from English to other languages, such as site pages, news posts, AO3 FAQs and AO3 Support emails. (However, we do not translate fanworks.)

We really need volunteers who speak Arabic, Croatian, Japanese, Latvian, Marathi, Romanian, Serbian, Vietnamese and Welsh—but help with other languages would be much appreciated.

(Please note that our Chinese, Dutch, Finnish, French, German, Italian, Indonesian, Polish, Brazilian Portuguese, European Portuguese, Russian, Spanish and Swedish teams are not accepting new members at this time.)

Applicants may be asked to translate and correct short text samples and will be invited to a chatroom interview as part of the selection process.

More information about us can be found on the Translation Committee Page

Applications are due 25 January 2017 UTC


TWC Committee - Proofreader Volunteer:

Transformative Works and Cultures is an international peer-reviewed Gold Open Access online publication about fan-related topics, promoting dialogue between the academic community and fan communities.

Proofreaders carefully proofread final online HTML-tagged manuscripts for online publication, using Chicago 16, Webster 11, and TWC's style sheet.

Applications are due 25 January 2017 UTC


Apply at the volunteering page!

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Published:
2016-10-26 12:37:16 -0400
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Banner by Erin of a close-up of Rosie the Riveter's arm with an OTW logo on it and the words 'OTW Recruitment'

Can you code, write documentation or organize things? The Organization for Transformative Works is looking for AO3 Documentation staff, AD&T Coding volunteers, and Tag Wrangling volunteers!

We would like to thank everyone who responded to our previous call for Translation volunteers and Communications staff. Today, we're excited to announce the opening of applications for:

  • AO3 Documentation Staff - closing 2 November 2016 UTC
  • AD&T Coding Volunteers - closing 2 November 2016 UTC
  • Tag Wrangling volunteers - closing 2 November 2016 UTC

We have included more information on each role below. Open roles and applications will always be available at the volunteering page. If you don't see a role that fits with your skills and interests now, please check back in 2017 for our next openings.

All applications generate a confirmation page and an auto-reply to your e-mail address. We encourage you to read the confirmation page and to whitelist volunteers -(at)- transformativeworks -(dot)- org in your e-mail client. If you do not receive the auto-reply within 24 hours, please check your spam filters and then contact us.

If you have questions regarding volunteering for the OTW, check out our Volunteering FAQ.


AO3 Documentation Committee Staff

AO3 Documentation is the committee that writes and updates AO3 FAQs, tutorials, and more. We're looking for people who love the Archive of Our Own and who have experience with writing and proofreading user help documentation. If you enjoy helping your fellow fans learn how the AO3 works, apply to join the Docs team!

Applications are due 2 November 2016 UTC


Accessibility, Design, & Technology Committee Coding Volunteers

The Accessibility, Design, & Technology committee coordinates design and development of the software that powers the Archive of Our Own. It is currently seeking experienced Ruby on Rails developers to enhance features, fix bugs, and write tests; however, self-motivated devs with prior experience in a server-side language who are interested in learning Ruby are also welcome to apply!

If you don't have the time to commit to formally volunteering for the OTW, we gratefully accept bug fixes from anyone on GitHub! Please check out our contributing guidelines before submitting a pull request.

Applications are due 2 November 2016 UTC


Tag Wrangling Committee Volunteers

The Tag Wranglers are responsible for helping to keep the millions of tags on AO3 in some kind of order! Wranglers follow internal guidelines to choose the tags that appear in the filters and auto-complete, which link related works together. (This makes it easier to browse and search on the archive, whether that’s Steve/Tony with tentacles or g-rated Rose/Kanaya fluff.)

If you’re an experienced AO3 user who likes organizing, working in teams, or excuses to fact-check your favorite fandoms, you might enjoy tag wrangling!

Please note: due to (amazing!) interest in wrangling, we’re currently looking for wranglers for specific fandoms only. See the application for which fandoms are in need.

Applications are due 2 November 2016 UTC


Apply at the volunteering page!

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Published:
2016-09-28 12:43:10 -0400
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Banner by Erin of a close-up of Rosie the Riveter's arm with an OTW logo on it and the words 'OTW Recruitment'

Are you interested in volunteering for the Organization for Transformative Works as a Media Outreach Liaison or a Translator?

We would like to thank everyone who responded to our previous call for & Abuse staff, Communications: Fanhackers staff, and Support staff!

Today, we're excited to announce the opening of applications for:

  • Communications Committee - Media Outreach Liaison - closing 5 October 2016 UTC
  • Translator volunteers - closing 5 October 2016 UTC

We have included more information on each role below. Open roles and applications will always be available at the volunteering page. If you don't see a role that fits with your skills and interests now, keep an eye on the listings. We plan to put up new applications every few weeks, and we will also publicize new roles as they become available.

All applications generate a confirmation page and an auto-reply to your e-mail address. We encourage you to read the confirmation page and to whitelist volunteers -(at)- transformativeworks -(dot)- org in your e-mail client. If you do not receive the auto-reply within 24 hours, please check your spam filters and then contact us.

If you have questions regarding volunteering for the OTW, check out our Volunteering FAQ.


Communications Committee - Media Outreach Liaison

Communications staffers are responsible for the distribution of information internally to OTW personnel and externally to the general public, the media, fans, and other fannish organizations. Communications is also typically the first point of contact for someone interested in or wanting help from OTW.

The Media Outreach group is responsible for various tasks and projects related to public relations and publicity. The position of media outreach staffer would be a good fit for someone with an interest in new media and a knack for networking. Experience with public relations is ideal but not required.

Applications are due 5 October 2016


Translation volunteers

If you enjoy working collaboratively, if you're fluent in a language other than English, if you’re passionate about the OTW and its projects, and want to help us reach more fans all around the world, working with Translation might be for you!

Translation volunteers help make the OTW and its projects accessible to a wider global audience. We work on translating content by the OTW and its projects from English to other languages, such as site pages, news posts, AO3 FAQs and AO3 Support emails. (However, we do not translate fanworks.)

We really need volunteers who speak Arabic, Croatian, Greek, Hindi, Japanese, Kiswahili, Latvian, Norwegian, Brazilian Portuguese, Slovenian, Turkish, Vietnamese and Welsh—but help with other languages would be much appreciated.

(Please note that our Chinese, Dutch, Finnish, German, Italian, Polish, European Portuguese, Spanish and Swedish teams are not accepting new members at this time.)

Applicants may be asked to translate and correct short text samples as part of the selection process.

More information about us can be found on the Translation committee page.

Applications are due 5 October 2016


Apply at the volunteering page!

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Published:
2016-07-13 13:24:58 -0400
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Banner by Erin of a close-up of Rosie the Riveter's arm with an OTW logo on it and the words 'OTW Recruitment'

We would like to thank everyone who responded to our previous call for Development and Membership staff, Web Strategy, Design, and Development staff, and Translation volunteers!

Today, we're excited to announce the opening of applications for:

  • Tag Wrangling Volunteers - closing 20 July 2016 UTC

We have included more information on each role below. Open roles and applications will always be available at the volunteering page. If you don't see a role that fits with your skills and interests now, keep an eye on the listings. We plan to put up new applications every few weeks, and we will also publicize new roles as they become available.

All applications generate a confirmation page and an auto-reply to your e-mail address. We encourage you to read the confirmation page and to whitelist volunteers -(at)- transformativeworks -(dot)- org in your e-mail client. If you do not receive the auto-reply within 24 hours, please check your spam filters and then contact us.

If you have questions regarding volunteering for the OTW, check out our Volunteering FAQ.

Tag Wrangling Volunteer: The Tag Wranglers are responsible for helping to keep the millions of tags on AO3 in some kind of order! Wranglers follow internal guidelines to choose the tags that appear in the filters and auto-complete, which link related works together. (This makes it easier to browse and search on the archive, whether that’s Steve/Tony with tentacles or g-rated Rose/Kanaya fluff.)

If you’re an experienced AO3 user who likes organizing, working in teams, or excuses to fact-check your favorite fandoms, you might enjoy tag wrangling! To join us, click through to the job description and application form.

Please note: due to (amazing!) interest in wrangling, we’re currently looking for wranglers for specific fandoms only. See the application for which fandoms are in need. Applications are due 20 July 2016

Apply at the volunteering page!

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Published:
2016-06-08 18:35:47 -0400
Tags:

Banner by Erin of a close-up of Rosie the Riveter's arm with an OTW logo on it and the words 'OTW Recruitment'

We would like to thank everyone who responded to our previous call for Legal Committee Staff and Tag Wrangling staff. Today, we're excited to announce the opening of applications for:

  • Development & Membership Committee Staff - closing on 15 June 2016 UTC
  • Translation Committee Volunteers - closing on 15 June 2016 UTC
  • Web Strategy, Design & Development Committee Staff - closing on 15 June 2016 UTC

We have included more information on each role below. Open roles and applications will always be available at the volunteering page. If you don't see a role that fits with your skills and interests now, keep an eye on the listings. We plan to put up new applications every few weeks, and we will also publicize new roles as they become available.

All applications generate a confirmation page and an auto-reply to your e-mail address. We encourage you to read the confirmation page and to whitelist volunteers -(at)- transformativeworks -(dot)- org in your e-mail client. If you do not receive the auto-reply within 24 hours, please check your spam filters and then contact us. If you have questions regarding volunteering for the OTW, check out our Volunteering FAQ.

Development & Membership Committee Staff

The Development & Membership committee (DevMem) coordinates the OTW's fundraising and membership-building activities. Our primary responsibility is coordinating our biannual fund drives. Our other responsibilities include designing a new convention outreach process, communicating with donors, researching implementation for an OTW merchandise store, and exploring new fundraising opportunities. If you have skills or interests in fundraising, membership database management, creating promotional OTW graphics, eCommerce, or customer service, consider applying to join our staff.

Applications are due 15 June 2016 UTC

Apply at the volunteering page!

Translation Committee Volunteers

If you enjoy working collaboratively, if you're fluent in a language other than English, if you’re passionate about the OTW and its projects, and want to help us reach more fans all around the world, working with Translation might be for you!

Translation volunteers help make the OTW and its projects accessible to a wider global audience. We work on translating content by the OTW and its projects from English to other languages, such as site pages, news posts, AO3 FAQs and AO3 Support emails. (However, we do not translate fanworks.)

We really need volunteers who speak Arabic, Croatian, Filipino, Greek, Japanese, Kiswahili, Korean, Marathi, Norwegian, Slovenian and Vietnamese—but help with other languages would be much appreciated.

(Please note that our Chinese, Dutch, Finnish, French, German, Italian, Polish, Brazilian Portuguese, European Portuguese, Spanish and Swedish teams are not accepting new members at this time.)

Applicants may be asked to translate and correct short text samples as part of the selection process.

More information about us can be found on the Translation committee page.

Apply at the volunteering page!

Applications are due 15 June 2016 UTC

Web Strategy, Design, & Development Committee Staff

Do you have experience with Wordpress and website management? Join the Web Strategy, Design, & Development committee!

Web Committee staff are responsible for the primary OTW web properties. You will participate in an on-call rotation with other staffers, design and implement new features and fixes for the websites, and help to determine priorities for future web development efforts.

Applications are due 15 June 2016 UTC

Apply at the volunteering page!

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Published:
2016-06-02 12:27:17 -0400
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title banner

Every month or so the OTW will be doing a Q&A with one of its volunteers about their experiences in the organization. The posts express each volunteer's personal views and do not necessarily reflect the views of the OTW or constitute OTW policy. Today's post is with Nary, who volunteers as a Support staffer and Tag Wrangler.

How does what you do as a volunteer fit into what the OTW does?

I volunteer as part of the AO3 Support team, which means that I handle questions that come in about the site and how it works, requests for new features, and problems when something is broken or not working the expected way.

The Support team works closely with many other committees -- Tag Wrangling when there's a problem with a tag; AD&T when there are issues with the site's performance; when bugs are found and fixed; and when new features are being developed; Abuse when addressing issues that fall under the Archive's Terms of Service; Documentation in order to help clarify the wording of the FAQs or other instructions on the site; Testing when we are trying to duplicate an issue a user is reporting; and Translation to handle requests for support that use languages apart from those spoken by members of the Support team.

I'm currently the liaison to the Tag Wrangling committee, which is handy because I'm also a tag wrangler, so I was already familiar with how the Tag Wrangling system works. Being the liaison means that I contact wranglers if a question comes in about a tag in one of their assigned fandoms, and relay their answer back to the user. If it's a question about a No Fandom tag, or a tag in a fandom that doesn't currently have a wrangler, I bring the question to the staff of the Tag Wrangling committee so that one of them can look into it.

What is a typical week like for you as a volunteer?

I answer a lot of questions via email! We receive support tickets through our tracking system, our volunteers claim them, draft an answer, get the answer beta-read by another Support staffer, and if everything looks good, send it off. We try to do this as quickly as we can, although if it requires consultation with another committee or testing a problem to see if we can duplicate it, it can take longer. And sometimes we just get a large number of requests in a short period of time, and it takes longer to work through them all!

We have templates for answering common questions that we can make use of, which helps things go more quickly, but even then we try to make sure we're tailoring the reply to the user's exact problem. For instance, if someone asks about how to filter out particular tags from their search results, we will try to use the specific tags they asked about in our example, if possible.

So pretty much every day I answer a number of support requests, and beta other people's answers to try and catch any typos or mistakes before the answer is sent. I'd estimate I spend an average of 2 hours a day on Support, although some days I do less and some more. I fit in a bit of tag wrangling around that when I have a chance. I've had to scale back how much I can do there, and limit myself mostly to fairly small fandoms that don't get a lot of new tags every day!

I tend to keep the OTW's internal chat service open most of the time, so that I can receive any urgent messages or find out about developments as they happen. We've also been training some new volunteers for Support lately (yay!) so I try to be available to answer questions for them as they come up.

The Support Committee created a graph showing the number of requests they've gotten since 2011. It looks like the 500 per month benchmark lasted a long time but was left in the dust last year. Were you around to see this change?

I've been volunteering for Support for a little over two years, so I did see the increase happening, although it didn't feel that dramatic to me, because I hadn't seen how things worked when we had a much lower volume of requests.

http://www.transformativeworks.org/wp-content/uploads/2016/06/2011-2015SupportTickets.png

As requests were increasing, several of our Support staffers became Board members, so we were faced with more support requests, with fewer volunteers available to answer them. We have had to find ways to deal with the increase, as a committee, while still trying to provide the same level of service to our users. The increase in requests for help reflects the growth of the Archive as a whole, and I'm glad that people are finding us and making use of the service we provide. I also believe that part of the increase is because when users find Support helpful, they're more likely to come to us again with any future questions or problems, which is great!

One big help has been moving to our new ticket tracking system, which has streamlined the process a lot. It makes it quite a bit faster to go through the process of draft -> beta -> send, and we don't need to manually paste in answers from users if they reply to us, because it will thread any replies within the same ticket.

Another solution, of course, has been working to recruit and train more volunteers, which is a great help in keeping on top of the workload!

What's the most fun thing for you about volunteering?

By volunteering for Support, I've definitely learned things about how to use the Archive that I wasn't aware of before, even though I'd been a user of the site since 2009. For instance, I've become a lot more familiar with the searching and filtering options that are available, like how to exclude certain tags or make my searches more precise. Picking up new tips and tricks is always fun!

It's always especially satisfying when we can help someone with a tricky problem, too. I'm sure we've all had frustrating moments trying to get a website or piece of software to behave, and when you can get an answer from a real live human being that solves your problem, that's a great feeling. I'm happy to be able to provide that help to users.

What fannish things do you like to do?

I write fanfic, although I find that these days, when there are so many other demands on my time, I do best when I'm writing for an exchange -- having a deadline helps to motivate me, as does knowing that someone is counting on me to finish my story. So I participate in a handful of exchanges every year -- Yuletide and Jukebox for sure, and then a few others as time permits or interest strikes me. In 2016 so far I've participated in the Chocolate Box exchange and Smut Swap, for instance, and I'm planning to sign up for the Seeing Color exchange as well. I write in a wide variety of mostly-small fandoms, so multifandom exchanges are my favourite kind.

I'm also trying my hand at running an exchange on AO3 for the first time, called Three Worlds Travelers, for the Books of the Raksura series by Martha Wells. It's fairly small, but I'm very excited about it, because in any small fandom, new fic is always a cause for celebration! I had some experience running exchanges in the Song of Ice and Fire fandom years ago, but those were all run through LiveJournal, so it's been interesting to see first-hand all the features that AO3 offers to make the task simpler than it used to be. I'm sure it will make me more comfortable with answering the questions that we receive about collections and exchanges, too!


Now that our volunteer’s said five things about what they do, it’s your turn to ask one more thing! Feel free to ask about their work in comments. (If you have an AO3 support request though, please use the Support form, as that makes things easier on our volunteers!)

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