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Published:
2016-06-08 18:35:47 -0400
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Banner by Erin of a close-up of Rosie the Riveter's arm with an OTW logo on it and the words 'OTW Recruitment'

We would like to thank everyone who responded to our previous call for Legal Committee Staff and Tag Wrangling staff. Today, we're excited to announce the opening of applications for:

  • Development & Membership Committee Staff - closing on 15 June 2016 UTC
  • Translation Committee Volunteers - closing on 15 June 2016 UTC
  • Web Strategy, Design & Development Committee Staff - closing on 15 June 2016 UTC

We have included more information on each role below. Open roles and applications will always be available at the volunteering page. If you don't see a role that fits with your skills and interests now, keep an eye on the listings. We plan to put up new applications every few weeks, and we will also publicize new roles as they become available.

All applications generate a confirmation page and an auto-reply to your e-mail address. We encourage you to read the confirmation page and to whitelist volunteers -(at)- transformativeworks -(dot)- org in your e-mail client. If you do not receive the auto-reply within 24 hours, please check your spam filters and then contact us. If you have questions regarding volunteering for the OTW, check out our Volunteering FAQ.

Development & Membership Committee Staff

The Development & Membership committee (DevMem) coordinates the OTW's fundraising and membership-building activities. Our primary responsibility is coordinating our biannual fund drives. Our other responsibilities include designing a new convention outreach process, communicating with donors, researching implementation for an OTW merchandise store, and exploring new fundraising opportunities. If you have skills or interests in fundraising, membership database management, creating promotional OTW graphics, eCommerce, or customer service, consider applying to join our staff.

Applications are due 15 June 2016 UTC

Apply at the volunteering page!

Translation Committee Volunteers

If you enjoy working collaboratively, if you're fluent in a language other than English, if you’re passionate about the OTW and its projects, and want to help us reach more fans all around the world, working with Translation might be for you!

Translation volunteers help make the OTW and its projects accessible to a wider global audience. We work on translating content by the OTW and its projects from English to other languages, such as site pages, news posts, AO3 FAQs and AO3 Support emails. (However, we do not translate fanworks.)

We really need volunteers who speak Arabic, Croatian, Filipino, Greek, Japanese, Kiswahili, Korean, Marathi, Norwegian, Slovenian and Vietnamese—but help with other languages would be much appreciated.

(Please note that our Chinese, Dutch, Finnish, French, German, Italian, Polish, Brazilian Portuguese, European Portuguese, Spanish and Swedish teams are not accepting new members at this time.)

Applicants may be asked to translate and correct short text samples as part of the selection process.

More information about us can be found on the Translation committee page.

Apply at the volunteering page!

Applications are due 15 June 2016 UTC

Web Strategy, Design, & Development Committee Staff

Do you have experience with Wordpress and website management? Join the Web Strategy, Design, & Development committee!

Web Committee staff are responsible for the primary OTW web properties. You will participate in an on-call rotation with other staffers, design and implement new features and fixes for the websites, and help to determine priorities for future web development efforts.

Applications are due 15 June 2016 UTC

Apply at the volunteering page!

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Banner by caitie of a newspaper with the name and logos of the OTW and its projects on the pages

 

I. IMPROVEMENTS TO SUPPORT AND ABUSE PROCEDURES

This month saw some improvements to the way Support and Abuse work. Five new Support staffers have finished their training and are now taking tickets, which will improve turnaround times. Support has also switched ticket trackers, streamlining their processes significantly.

In a similar vein, Abuse has proposed changes to the AO3 abuse reporting system which would require anyone submitting a complaint to provide contact details. The Abuse team says that these changes will reduce duplicate reports, allow staffers to contact people to discuss complaint outcomes, and follow up for more information when necessary.

II. LEGAL HARD AT WORK

In May, Legal continued its work at the U.S. Copyright Office, helping shape U.S. Copyright policy. In recent months, we have submitted comments as part of the Copyright Office’s inquiry into various elements of the the Digital Millennium Copyright Act. This month, we followed up on those comments in person. Rebecca Tushnet participated on behalf of the OTW in two Copyright Office roundtables. The first took place in New York, and explored the notice-and-takedown framework in section 512 of the U.S. Digital Millennium Copyright Act. We reported on it at transformativeworks.org. The second took place in Washington, D.C., and explored the process for obtaining exemptions to the Digital Millennium Copyright Act’s anti-circumvention provisions, like the “vidder’s exemption” that allows vidders to rip video from DVDs and Blu-Rays to make fanvids. Rebecca reported on the second roundtable on her blog.

At the very end of April, Legal filed a petition to the U.S. Patent and Trademark Office to cancel a trademark registration for the word “Fandom”, citing scores of examples that the word is a generic description of fans and fan activities and should not be owned exclusively by any single corporation or other entity.

Also in May, Legal Chair Betsy gave a presentation at Whedonopolis in Southern California about the OTW, fanworks, and law. And as usual, Legal responded to several queries for help and legal information from fans.

III. GOVERNANCE

This month, Board has continued to work on improving the financial set up, as well as meeting with committees to discuss their progress and any setbacks they might be facing. Board also approved a Terms of Service change proposed by the Abuse team, collaborated with Communications on a news post, approved new staff for Elections, and discussed an external proposal they received.

IV. IT’S ALL ABOUT THE PEEPS

New Committee Staff: Amy Shepard (Elections), Laura Brooks (Elections), Jessica Mosley (Elections), nellscarlet123 (Elections), and 1 other Election staff.
New Coder Volunteers: Jing
Departing Committee Staff: OutToGarden (AO3 Documentation), 1 AO3 Documentation staff, Seamus Johnston (Strategic Planning), 1 Communications staff, 1 Translation staff, 2 Abuse staff, 1 Legal staff, ShotaSammy (Support), Vanderloo (Support), Genie Este (Support), carolinux (Systems)
Departing Tag Wrangler Volunteers: Myrifique, 2 others
Departing Translator Volunteers: Jáchym, Evalangui, 4 others

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Published:
2016-06-02 12:27:17 -0400
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Every month or so the OTW will be doing a Q&A with one of its volunteers about their experiences in the organization. The posts express each volunteer's personal views and do not necessarily reflect the views of the OTW or constitute OTW policy. Today's post is with Nary, who volunteers as a Support staffer and Tag Wrangler.

How does what you do as a volunteer fit into what the OTW does?

I volunteer as part of the AO3 Support team, which means that I handle questions that come in about the site and how it works, requests for new features, and problems when something is broken or not working the expected way.

The Support team works closely with many other committees -- Tag Wrangling when there's a problem with a tag; AD&T when there are issues with the site's performance; when bugs are found and fixed; and when new features are being developed; Abuse when addressing issues that fall under the Archive's Terms of Service; Documentation in order to help clarify the wording of the FAQs or other instructions on the site; Testing when we are trying to duplicate an issue a user is reporting; and Translation to handle requests for support that use languages apart from those spoken by members of the Support team.

I'm currently the liaison to the Tag Wrangling committee, which is handy because I'm also a tag wrangler, so I was already familiar with how the Tag Wrangling system works. Being the liaison means that I contact wranglers if a question comes in about a tag in one of their assigned fandoms, and relay their answer back to the user. If it's a question about a No Fandom tag, or a tag in a fandom that doesn't currently have a wrangler, I bring the question to the staff of the Tag Wrangling committee so that one of them can look into it.

What is a typical week like for you as a volunteer?

I answer a lot of questions via email! We receive support tickets through our tracking system, our volunteers claim them, draft an answer, get the answer beta-read by another Support staffer, and if everything looks good, send it off. We try to do this as quickly as we can, although if it requires consultation with another committee or testing a problem to see if we can duplicate it, it can take longer. And sometimes we just get a large number of requests in a short period of time, and it takes longer to work through them all!

We have templates for answering common questions that we can make use of, which helps things go more quickly, but even then we try to make sure we're tailoring the reply to the user's exact problem. For instance, if someone asks about how to filter out particular tags from their search results, we will try to use the specific tags they asked about in our example, if possible.

So pretty much every day I answer a number of support requests, and beta other people's answers to try and catch any typos or mistakes before the answer is sent. I'd estimate I spend an average of 2 hours a day on Support, although some days I do less and some more. I fit in a bit of tag wrangling around that when I have a chance. I've had to scale back how much I can do there, and limit myself mostly to fairly small fandoms that don't get a lot of new tags every day!

I tend to keep the OTW's internal chat service open most of the time, so that I can receive any urgent messages or find out about developments as they happen. We've also been training some new volunteers for Support lately (yay!) so I try to be available to answer questions for them as they come up.

The Support Committee created a graph showing the number of requests they've gotten since 2011. It looks like the 500 per month benchmark lasted a long time but was left in the dust last year. Were you around to see this change?

I've been volunteering for Support for a little over two years, so I did see the increase happening, although it didn't feel that dramatic to me, because I hadn't seen how things worked when we had a much lower volume of requests.

http://www.transformativeworks.org/wp-content/uploads/2016/06/2011-2015SupportTickets.png

As requests were increasing, several of our Support staffers became Board members, so we were faced with more support requests, with fewer volunteers available to answer them. We have had to find ways to deal with the increase, as a committee, while still trying to provide the same level of service to our users. The increase in requests for help reflects the growth of the Archive as a whole, and I'm glad that people are finding us and making use of the service we provide. I also believe that part of the increase is because when users find Support helpful, they're more likely to come to us again with any future questions or problems, which is great!

One big help has been moving to our new ticket tracking system, which has streamlined the process a lot. It makes it quite a bit faster to go through the process of draft -> beta -> send, and we don't need to manually paste in answers from users if they reply to us, because it will thread any replies within the same ticket.

Another solution, of course, has been working to recruit and train more volunteers, which is a great help in keeping on top of the workload!

What's the most fun thing for you about volunteering?

By volunteering for Support, I've definitely learned things about how to use the Archive that I wasn't aware of before, even though I'd been a user of the site since 2009. For instance, I've become a lot more familiar with the searching and filtering options that are available, like how to exclude certain tags or make my searches more precise. Picking up new tips and tricks is always fun!

It's always especially satisfying when we can help someone with a tricky problem, too. I'm sure we've all had frustrating moments trying to get a website or piece of software to behave, and when you can get an answer from a real live human being that solves your problem, that's a great feeling. I'm happy to be able to provide that help to users.

What fannish things do you like to do?

I write fanfic, although I find that these days, when there are so many other demands on my time, I do best when I'm writing for an exchange -- having a deadline helps to motivate me, as does knowing that someone is counting on me to finish my story. So I participate in a handful of exchanges every year -- Yuletide and Jukebox for sure, and then a few others as time permits or interest strikes me. In 2016 so far I've participated in the Chocolate Box exchange and Smut Swap, for instance, and I'm planning to sign up for the Seeing Color exchange as well. I write in a wide variety of mostly-small fandoms, so multifandom exchanges are my favourite kind.

I'm also trying my hand at running an exchange on AO3 for the first time, called Three Worlds Travelers, for the Books of the Raksura series by Martha Wells. It's fairly small, but I'm very excited about it, because in any small fandom, new fic is always a cause for celebration! I had some experience running exchanges in the Song of Ice and Fire fandom years ago, but those were all run through LiveJournal, so it's been interesting to see first-hand all the features that AO3 offers to make the task simpler than it used to be. I'm sure it will make me more comfortable with answering the questions that we receive about collections and exchanges, too!


Now that our volunteer’s said five things about what they do, it’s your turn to ask one more thing! Feel free to ask about their work in comments. (If you have an AO3 support request though, please use the Support form, as that makes things easier on our volunteers!)

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Published:
2016-05-16 14:52:27 -0400
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Banner by Diane with the outlines of a man and woman speaking with word bubbles, one of which has the OTW logo and the other which says 'OTW Announcement'

Our hard-working, all-volunteer Abuse team has asked for a change in how abuse reports are submitted. Based on the past seven years’ experience, it has determined that anonymous complaints are unhelpful and highly burdensome. First, the majority of anonymous reports are duplicates. Second, a large number of anonymous reports have, in the past, been rejected, but we have no way to contact the reporters to explain what is and is not a violation of the Terms of Service. Finally, many anonymous reports do not include the necessary information, which means Abuse closes them without investigating since there is nothing else it can do—the team can’t follow up to get more information. We realize some people may not feel comfortable reporting things under their own name. However, reports may still be made using a throwaway or dedicated email account, as long as there is a way to contact the person making the complaint.

Current text:

1. Submitting a complaint

Complaints may be submitted to our abuse team. Except in the case of copyright complaints, a complainant may submit a complaint via the web form, which does not require identifying information. Depending on the nature of the complaint, however, anonymity may hinder our ability to verify the complaint or affect the credibility of the complaint. In order for the abuse team to follow up on any allegation, the exact location (URL) and nature of the alleged violation must be supplied in the original complaint. Repeated unverified abuse complaints from the same source may be subject to summary rejection.

2. Treatment and investigation of complaints

Only people who need to know about a complaint will be informed about it. The details of any individual complaint are confidential and must be used only in resolving that complaint. The subject of a complaint may also be among those who need to know about it. Only information provided in the complaint will be passed on. The complainant has complete control over what information is submitted to Abuse, and can submit the complaint anonymously. (Legal names and other information sufficient to identify a person in the physical world will never be disclosed as part of a standard abuse complaint. For further clarification, please refer to our privacy policy.)

Proposed text:

1. Submitting a complaint

Complaints may be submitted to our abuse team. Except in the case of copyright complaints, a complainant may submit a complaint via the web form, which does not require identifying information. Depending on the nature of the complaint, however, anonymity may hinder our ability to verify the complaint or affect the credibility of the complaint. In order for the abuse team to follow up on any allegation, the exact location (URL) and nature of the alleged violation must be supplied in the original complaint. Repeated unverified abuse complaints from the same source may be subject to summary rejection.

2. Treatment and investigation of complaints

Only people who need to know about a complaint will be informed about it. The details of any individual complaint are confidential and must be used only in resolving that complaint. The subject of a complaint may also be among those who need to know about it. Only information provided in the complaint will be passed on. The complainant has complete control over what information is submitted to Abuse, and can submit the complaint anonymously. (Legal names and other information sufficient to identify a person in the physical world will never be disclosed as part of a standard abuse non-copyright complaint. For further clarification, please refer to our privacy policy.) Except in the case of copyright complaints, the name and contact information provided by the complainant will not be disclosed to the user.

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Published:
2016-05-11 12:22:36 -0400
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OTW Recruitment banner by Erin

We would like to thank everyone who responded to our previous call for Elections Committee Staff.

Today, we're excited to announce the opening of applications for:

  • Tag Wrangling volunteers - closing after 50 applications or 18 May 2016 UTC
  • Legal Committee Staff Member - closing on 18 May 2016 UTC

We have included more information on each role below. Open roles and applications will always be available at the volunteering page. If you don't see a role that fits with your skills and interests now, keep an eye on the listings. We plan to put up new applications every few weeks, and we will also publicize new roles as they become available.

All applications generate a confirmation page and an auto-reply to your e-mail address. We encourage you to read the confirmation page and to whitelist volunteers -(at)- transformativeworks -(dot)- org in your e-mail client. If you do not receive the auto-reply within 24 hours, please check your spam filters and then contact us. If you have questions regarding volunteering for the OTW, check out our Volunteering FAQ.

Tag Wrangling Volunteer

The Tag Wranglers are responsible for helping to keep the millions of tags on AO3 in some kind of order! Wranglers follow internal guidelines to choose the tags that appear in the filters and auto-complete, which link related works together. (This makes it easier to browse and search on the archive, whether that’s Steve/Tony with tentacles or g-rated Rose/Kanaya fluff.)

If you’re an experienced AO3 user who likes organizing, working in teams, or excuses to fact-check your favorite fandoms, you might enjoy tag wrangling! To join us, click through to the job description and application form.

Please note: due to (amazing!) interest in wrangling, we’re currently looking for wranglers for specific fandoms only. See the application for which fandoms are in need.

Applications closing after 50 applications or 18 May 2016 UTC

Legal Committee Staff Member

The Legal Committee is responsible for carrying out the OTW's legal advocacy mission and providing internal legal support and guidance to the OTW as an organization. We provide confidential legal advice to every part of the OTW organization, respond to fans' requests for general assistance and information, and create educational materials. We also file briefs in lawsuits and advise lawmakers about how to take fans’ needs and interests into account in creating and interpreting the law. And we're looking for a few new members!

We are particularly looking to expand our committee’s expertise in the fields of personnel/employment/HR law and nonprofit law. We’re also interested in finding people with expertise in the intellectual property laws of countries other than the U.S, and in adding to our group of people with expertise in U.S. copyright and trademark law. If this describes you – or even if it doesn’t, but you have legal experience and would be interested in joining the OTW’s Legal Committee, please click through to the application form.

Applications are due 18 May 2016 UTC

Apply at the volunteering page!

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I. DRIVE NEWS

Development & Membership held the OTW's April 2016 membership drive this month, raising just under US$100,000! Kudos to them, as well as to Communications, Translation, Web Strategy, Design & Development, and everyone else who worked on the drive.

And a big thank you to everyone who donated, signal boosted, and supported the drive. We couldn't have done it without you!

II. OTW PROJECTS

Board has filed taxes for 2015 and worked with the Strategic Planning Committee to finish the revision of the Strategic Plan.

Communications' Media Outreach team posted the first of a new Five Things an OTW Staffer/Volunteer Said series, which is replacing the old Spotlight series as a way to showcase what OTW personnel do. Stay tuned for more posts like this in the future.

The Wiki Committee upgraded Fanlore's MediaWiki software to version 1.26.2. This version includes new features and allows Fanlore to take advantage of upcoming security releases.

The Web Strategy, Design & Development Committee is happy to announce that the move to the new transformativeworks.org site is finally finished, and that the Open Doors and Elections sites have also been moved. Elections has been working to make sure navigation works smoothly on their new site, and Web Strategy, Design & Development is reviewing the main sitemap to make sure all content is up-to-date.

III. HARD WORK AT LEGAL

At the very end of March, the ever-busy Legal team submitted comments to the U.S. Copyright Office about the notice-and-takedown provisions in Section 512 of the U.S. Digital Millennium Copyright Act. The OTW argued that the law is far from perfect, but that it helps allow online creativity to thrive. The committee reminded the Copyright Office that many entities that rely on the DMCA, like the OTW's Archive of Our Own, are small and lack the resources to monitor user-provided content for infringement. They also highlighted the importance of preventing and punishing improper takedown notices, and discussed how the current system of counter-notification doesn’t do enough to protect fair use and free expression.

Early in the month, Legal Committee member Rebecca met in person with the European Union delegation in the U.S., and in mid-April, Legal submitted comments to the European Commission regarding the EU’s Directive on the enforcement of intellectual property rights. They discussed the pros and cons of notice-and-takedown systems and the importance of making sure those systems don’t chill non-infringing speech. They also urged the Commission to recognize that significant innovation and creativity can come from the non-commercial sector, and not to make rules that only large businesses will be able to follow.

Later in the month, Legal joined allies in a letter to the U.S. Senate regarding the appointment of Dr. Carla Hayden as U.S. Librarian of Congress. They continue to work with allies to monitor and provide input to the Senate confirmation process.

Legal also responded to several law-related queries from fans. Internally, Legal is monitoring trademark activity concerning parties’ attempts to obtain exclusive trademark rights over the word “fandom,” and laying groundwork to oppose those attempts.

IV. AT THE AO3

Accessibility, Design & Technology have announced an upcoming Archive functionality that will allow collection owners to invite works to their collections. They successfully deployed releases 0.9.129-0.9.131 and began testing for release 0.9.132. The deploys included an emergency fix for an issue where work and bookmark listings weren't updating, as well as some much-needed changes to help Support and Abuse manage comments from logged-out users.

Open Doors began importing works from the WesleyFanfiction archive with the assistance of the site's moderator.

AO3's Tag Wranglers have been seeing a strong increase in newly canonized or renamed tags not updating properly in the filters, which can mean that some works do not appear properly under the tag. Coders are aware of the situation and are working towards a solution, but users are the best resource for finding these tags. Please submit a support ticket if you come across one!

V. IT'S ALL ABOUT THE PEEPS

Legal bids a fond farewell to long-time committee member Iona. They look forward to the possibility of her returning to the committee when time allows.

Strategic Planning is very sad to see their staffer, Seamus, leave the committee, but they wish him well in all his future endeavors in Systems and in life!

Systems is very excited to welcome a new Project Manager, Puckling!

This month, Tag Wranglers inducted five new staff members.

Volunteers & Recruiting opened recruitment for 2 Elections staff positions, and worked with Strategic Planning and Board on revisions to the Strategic Plan.

New Committee Staff: Patrycja Zarzecka (Elections), Gesundheit (Tag Wrangling), Cryllia (Tag Wrangling), Schuyler (Tag Wrangling), alamerysl (Tag Wrangling), ChelseaIBelieve (Tag Wrangling), puckling (Systems), 1 Journal
New Coder Volunteers: 1
New Translator Volunteers: 1

Departing Committee Staff: dizmo (Tag Wrangling), cinnamonandtea (Support), Ilona van der Vegt (Abuse), Ehryn (Abuse) and 1 other Abuse staffer
Departing Tag Wrangler Volunteers: PineTreePerson and 6 others
Departing Translator Volunteers: 2, Mierke

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Published:
2016-04-20 12:38:33 -0400
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OTW Recruitment banner by Erin

We're excited to announce the opening of applications for:

  • Elections Committee Staff: Team Coordinator - closing 27 April 2016 UTC
  • Elections Committee Staff: Voting Process Architect - closing 27 April 2016 UTC

We have included more information on each role below. Open roles and applications will always be available at the volunteering page. If you don't see a role that fits with your skills and interests now, keep an eye on the listings. We plan to put up new applications every few weeks, and we will also publicize new roles as they become available.

All applications generate a confirmation page and an auto-reply to your e-mail address. We encourage you to read the confirmation page and to whitelist volunteers -(at)- transformativeworks -(dot)- org in your e-mail client. If you do not receive the auto-reply within 24 hours, please check your spam filters and then contact us.

If you have questions regarding volunteering for the OTW, check out our Volunteering FAQ.

Elections Committee Staff: Team Coordinator
The Elections Committee is responsible for running OTW Board elections. We ensure the fairness, timeliness, and confidentiality of the process. As a team, we update the elections process, communicate with members and other committees about the process, help candidates prepare for and carry out their tasks, and run the election itself.

We are currently looking for Team Coordinators to organize our efforts and document procedures.
Applications are due 27 April 2016

Elections Committee Staff: Voting Process Architect
The Elections Committee is responsible for running OTW Board elections. We ensure the fairness, timeliness, and confidentiality of the process. As a team, we update the elections process, communicate with members and other committees about the process, help candidates prepare for and carry out their tasks, and run the election itself.

We are currently looking for Voting Process Architects to run the election itself and preserve our data security.
Applications are due 27 April 2016

Apply at the volunteering page!

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Published:
2016-04-18 16:47:20 -0400
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We’re adding a new functionality to the Archive! To date, only work creators have been able to add their works to collections. With an upcoming code release, collection owners and maintainers will also be able to invite works to collections!

For Collection Owners & Maintainers

The new code will allow collection owners and maintainers to add works to their collections by visiting the work, selecting the 'Add To Collections' button at the bottom, and entering the name of the collection.

The Add To Collections button at the bottom of a work.

If the work's creator has chosen to automatically allow their works to be included in collections, then the work is added to the collection -- no further action needed!

A work with a blue flash message at the top indicating the work has been successfully added to a collection.

If the creator hasn't chosen to automatically allow their works to be included in collections, a request will be sent asking them to approve or deny the addition of their work to the collection.

After inviting a work to a collection, maintainers will be able to see its status in the collection's 'Manage Items' page. While the request is pending approval, the work will show under 'Invited'; once approved, the item will move to the 'Approved' section. If the item is rejected, it will show under 'Rejected'.

The Manage Items page of a collection. The Invited button is selected, showing that works listed are awaiting creator approval before inclusion.

For Work Creators

Work creators can fully control how to interact with this new feature. Checking the 'Automatically agree to your work being collected by others in the Archive' option in Preferences will allow works to be added to collections directly without approval. A notification will let you know when your work(s) have been added to collections.

The Collections, Challenges and Gifts user preferences.

If that preference is not checked, you will receive an email asking you to approve or deny the invitation.

An invitation email informing a work creator that a collection maintainer wants to include the work in their collection.

Please be aware that these approval request emails fully respect the 'Turn off emails from collections' setting. If collection emails are turned off, but you don't allow your works to be automatically added to collections, you will not receive approval request emails and will need to periodically check your 'Manage Collected Works' page to approve the addition of your works to collections. Similarly, if you have collection emails turned off and do allow your works to be automatically added to collections, you will not receive an email when one of your works is added to a collection.

Creators can review and respond to invitations through the 'Manage Collected Works' page. This page is linked in the approval request email, and is also available in the 'Collections' section of the Dashboard sidebar. From there, you can approve or reject invitations, and review previously approved or rejected invitations.

A user's Manage Collected Works page.

As always, if you have any questions or experience any problems, please contact our Support volunteers, who will be glad to help!

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